Cocoa.isms is an e-commerce beauty boutique based in Brooklyn, NY. We prioritize the quality of our hair, the sensibility of our prices, and our relationship with each customer. We want to be transparent with you, the customer, at every step of the process. Our team asks that you honestly review our products so that we can grow and improve as a brand. Thank you!
Shipping and Returns
Cocoa.isms only shipping within the United States. When a customer place an order on our website, it will be processed and you will receive a tracking number via email within 1 - 3 business days. Upon processing, the customer can expect to receive your package within 3 - 7 business days.
What are the payment options?
This online store only accepts credit and debit payment from Visa, MasterCard, and American Express.
What is your return policy?
Please review your order thoroughly before checking out, all sales on hair color wax pods are final and there are no refunds.
In the event that you receive the wrong color, you have 4 days from receipt of your package to submit a discrepancy report to with the subject line:
"Order Discrepancy; Transaction# XXXXXXXX"
Feel free to return hair extension units within 7 days of receiving your original order. Please read our terms of eligibility below to know if your package qualifies:
1. Items returned within 7 days of receiving your original order will be eligible for a refund if it has an evident manufacturing defect, such as the size, style, hair type, or color doesn't match the description, please feel free to contact us at firstname.lastname@example.org. Our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not sell refurbished or previously owned products.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service first at email@example.com with the subject line: Order Return (Tracking #: XXXXXXX) including the tracking number provided when you initially ordered the hair. You can send the items back after customer service confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to a safe money transactional platform, PayPal. The buyer is responsible for paying any shipping fees necessary to return the item.
4. Care and styling product, accessories, liquids, and special order items are not eligible for return. Please note that free gifts should be shipped out together with the original package.
Privacy and Security:
(1)Collection of Personal Data
In order to provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site. Including your name, e-mail address, gender, IP, device information, your billing and shipping address information, phone number, address, language preference, merchandise category preferences.
At Cocoaisms.com, we respect and take the protection for your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.
(2)Use of Personal Data
We collect Personal Information that you provide to us voluntarily and process it for the following purposes:
To create your personal account at Cocoaisms.com
To complete transactions with you;
To be able to contact you in the event of any problem with the delivery of your items;
To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;
To know your needs and preferences and recommend personalized products;
To develop, enhance, market and provide products and services to meet your needs;
To process exchanges or product returns;
To improve our services and respond to requests or complaints.
(3)The Content & Frequency of our communication with you.
For automatically triggered email, SMS, and App push notifications We may send you a confirmation email or a SMS verification after you register with Cocoa.isms as well as service-related notifications as necessary.
Your order confirmation email;
Your address change confirmation email;
Your payment confirmation email;
Your order delivery notice;
Your package logistics method changing notification;
The above list are closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again.
The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.
How to delete my account: Please refer to (7) Right to Opt-out.
For manual group, email or SMS, and App push notifications To recommend such as personalized products, services, discounts, shopping and wearing tips, maintenance tips, updates of service policy and offers that may be of interest to you, including to send you such information by email, post or SMS
How to unsubscribe: Please refer to (7)Right to Opt-out.
Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in. We use session cookies when to check whether you are logged in or not. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use the shopping cart.
(5) Children’s Privacy
If you are under 16 years old please use Cocoaisms.com only given or authorized by the holder of parental responsibility for the child. Cocoa.isms do not collect, use, or transfer data to third parties with any data from children under 13. We will immediately delete the data when we learn that we have collected the personal data of a child under 13. If you find any child under 13 years old was registered on our site, please contact us to delete it. Email: Telephone:6267824321
(6) Processing of information
You agreed to clearly and fully understand, for the sole purpose that providing you with the personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following anyone or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.
(7) Right to Opt-out
Delete my account Cocoa.isms is committed to providing you with continuous, high-quality products and services. But if you want to delete all your data information on our website, we respect your choice and shall fully cooperate. Please contact Cocoa.isms customer service and they will reply to you within 48 hours. All your information will be completely deleted from the server of Cocoa.isms. No more emails or messages If you no longer wish to receive the Company's promotional communications, you may opt-out by unsubscribing from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can unsubscribe from SMS by e-mailing our customer service at Cocoa.firstname.lastname@example.org.
2.Data Security on Cocoaisms.com
(1)How do we secure user’s information
Cocoaisms.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. But we will do our best to protect your data security. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. While to provide your with better services, we do work with Third-party Partners. You are responsible for maintaining the security and confidentiality of your Cocoaisms.com user name and password.
(2) Working with Third-party Partners
Sometimes we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. We will sign a strict confidentiality agreement with third-party service providers. At the same time, a strict encryption method will be used during data transmission.
We have to provide your name, shipping address, email, and phone number to partners such as DHL, USPS, EMS, UPS, FedEx etc in order to guarantee delivery of your orders.
We have to provide your credit card number to financial services organizations such as PayPal, credit card processors and issuers in order to process payments. We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.
During your registration, you agree to receive promotion notification from us; you might be informed with new products, promotional announcements, special offers and services through EDM and SMS. You may unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can also email email@example.com and request to stop sending any promotion email or short message to you.
·Data tracking and statistics
In order to enhance the user experience, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.
(3)You fully understand and clearly agree that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.
(4)Corporate affairs and business affairs.
We may share personal data with all affiliated companies. In the event of a merger, reorganization, acquisitions, joint ventures, assignment, spin-off, transfer or sell or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
3.Updates to Our Privacy & Security Policy
Cocoaisms.com reserves the right to change the privacy and security claims of the site. Any changes we have made to this Privacy & Security Policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.